UnitedHealthcare has launched Avery, a generative AI companion designed to simplify healthcare navigation for members through the UnitedHealthcare app and myuhc.com. The tool is currently available to 6.5 million commercial members and 160,000 Medicare Advantage participants, with plans to expand to 20.5 million total members by year-end.
Avery handles a range of tasks including coverage details, appointment scheduling, cost estimates, rewards programs, provider searches, and claims status. The system can schedule appointments by calling primary care providers directly and transfers complex cases to human advocates with full member context. Advocates report that 90% of member interactions resolve without escalation, with the tool reducing administrative burden by providing real-time member history and case summaries.
UnitedHealth Group currently operates over 1,000 AI solutions across its divisions and plans $1.6 billion in AI investment for the year, reflecting the company’s broader push to use artificial intelligence to streamline healthcare administration and improve the member experience.